Austin Sensing Company
Privacy Policy
Last updated: October 12, 2026
Introduction
Austin Sensing Company (“Austin Sensing Company,” “Austin Sensing Co.,” “we,” “us,” or “our”) is committed to protecting the privacy and security of personal information.
This Privacy Policy describes how we collect, use, disclose, and protect information in connection with our airspace-monitoring and alert platform and related professional services.
Our platform monitors airspace activity and generates alerts. It does not command, control, or coordinate drones or aircraft.
Information We Collect
Information from Clients and Prospects
- Contact information: Name, email address, phone number, job title, and company name
- Professional information: Job role, responsibilities, and organizational requirements
- Communication records: Email correspondence, meeting notes, and support requests
- Account information: Login credentials, user preferences, and service usage data
Information from Customer Personnel
When providing services to clients, we may process information about their authorized users, including:
- Identity information: Names, email addresses, and employee or operator IDs
- Access information: System access logs, authentication records, and privilege assignments
- Incident information: Support requests and security incidents associated with platform use
Technical and Airspace-Monitoring Information
- Platform usage: IP addresses, browser information, device identifiers, and timestamps
- Airspace detections: Aircraft and drone detections, location, altitude, trajectory, timestamps, and related sensor data
- Asset identifiers: Drone serial numbers and aircraft ICAO identifiers used to classify or whitelist known assets
- Alert information: Airspace events, classifications, monitored zones, and alerts generated by the platform
- Security information: System logs, vulnerability scan results, and security-monitoring data
How We Use Information
Platform Operations
We use information to:
- Operate the Austin Sensing Company airspace-monitoring and alert platform
- Display aircraft and drone activity
- Identify, classify, and whitelist known drones and aircraft
- Monitor designated airspace and generate alerts
- Provide technical support and troubleshoot platform issues
Business Operations
We use information to:
- Communicate with clients about platform updates, alerts, and support requests
- Process payments and manage enterprise accounts
- Improve detection processing, alerting, analytics, and the user interface
- Maintain and secure our infrastructure against unauthorized access
Legal and Compliance
We may use information to:
- Comply with applicable laws and regulatory requirements
- Respond to valid legal requests or regulatory inquiries
- Investigate security incidents or monitored airspace events
Information Sharing and Disclosure
Service Providers
We may share information with trusted service providers that support our operations, including:
- Cloud infrastructure providers, such as AWS or Google Cloud
- Compliance-management platforms, such as Vanta
- Payment processors and professional auditors
We require these providers to protect information in accordance with their contractual obligations and applicable law.
Client and Legal Authorization
We may share information:
- As directed or authorized by our clients
- With client-authorized personnel responsible for security or airspace monitoring
- When required by law, court order, or valid regulatory request
- To protect the rights, safety, and security of Austin Sensing Company, our clients, or others
Individual Rights and Choices
Depending on applicable law, you may have the right to request access to, correction of, or deletion of your personal information. You may also have the right to object to or restrict certain processing activities.
To exercise these rights, contact privacy@austinsensing.com. We may retain certain information when required or permitted by law or when necessary for security, recordkeeping, or legitimate business purposes.
Data Security
Austin Sensing Company maintains administrative, technical, and physical safeguards designed to protect information, including:
- Technical safeguards: AES-256 encryption at rest, TLS 1.2 or higher encryption in transit, and multi-factor authentication
- Administrative safeguards: Background checks for employees with data access and annual security-awareness training
- Physical safeguards: Use of Tier III or higher data centers with controlled physical access
Data Retention
We retain information for as long as necessary to operate the platform, provide services, fulfill the purposes described in this policy, or comply with legal, regulatory, contractual, and security requirements.
When the applicable retention period expires, we securely delete or anonymize the information.
Dispute Resolution
Austin Sensing Company is subject to the investigatory and enforcement authority of the Federal Trade Commission. Unresolved privacy complaints may be referred to an independent dispute resolution provider in the United States when applicable.
Changes to This Policy
We may update this policy periodically. We will notify users of material changes by posting the revised policy on our platform and updating the “Last updated” date.